If you tend to regularly return items purchased on Amazon, you may want to slow down your shipping. Customers are saying they are being banned by Amazon from returning too many items, although according to many reports, “too many items” are not many.
Some customers are receiving warning emails, while others are being closed without warning at all. One customer told Inside Edition that her account had been deleted due to returns of four to five items within six months. The last item she returned was a collectible laptop table worth $43.99 because it was missing parts.
Another customer told Inside Edition that his account was closed after he repeatedly placed an order and returned a small portion to fix his hose. He can not find the right size, so he continues to return it until he finds the fitting part.
A computer algorithm is used to determine which account should be terminated, but it is an algorithm that does not always seem to be accurate. Nir Nissim, an Amazon customer from Israel, told the Wall Street Journal that he received an email informing him his account had been closed because of his return activity, but according to Nissim, he had only returned one in the past year. His account was restored after he contacted the company for two weeks in a row.
The e-commerce giant gave an explanation to the Journal about the reasoning behind the account termination but did not mention the number of returned goods was too much.
“We want everyone to be able to use Amazon, but there are rare cases where someone abuses our service for an extended period of time,” an Amazon spokesperson explained. We never take these decisions lightly, but with over 300 million customers around the world, we will act where appropriate to protect the experience for all our customers.”
So if you want to avoid being banned by Amazon (the company won’t even allow you to sign up with another email once you’ve been blocked), it’s probably best to return it only when it’s really necessary — although part of Amazon’s Appeal has always been the convenience of returning unsuccessful items.